Trivia:  What is Abandoned Call? 

Answer: Also called a Lost Call. The caller hangs up before reaching an agent.

 

 
 
 
Document History:
  1. 2019-06-21: Created and published.
References:
  1. Firsthand and Experiential
  2. Common Knowledge
  3. Magellan Solutions (n.d.) Call Center Terms Retrieved 2019-06-10, from https://www.magellan-solutions.com/studies/call-center-terms