Trivia:  What does VOC stands for? 

Answer: Voice of the Costumer

A metric used to gauge service satisfaction level experienced by a customer.

Document History:
  1. 2019-03-12: Created and published.
  2. 2019-06-21: Various updates.
    1. Optimized pagination display.
    2. Introduced Document History.
    3. Conversion of existing bibliographical entries from plain list entry to the APA format.
    4. Added more information.
  1. Firsthand and Experiential
  2. Common Knowledge