Trivia:  What does AHT stands for? 

Answer: Average Handling Time

The sum of Average Talk Time and Average After-Call Work for a specified time period.

Document History:
  1. 2019-03-12: Created and published.
  2. 2019-06-21: Various updates.
    1. Optimized pagination display.
    2. Introduced Document History.
    3. Conversion of existing bibliographical entries from plain list entry to the APA format.
    4. Added more information.
  1. Firsthand and Experiential
  2. Common Knowledge
  3. Magellan Solutions (n.d.) Call Center Terms Retrieved 2019-06-10, from