Trivia:  What does AHT stands for? 

Answer: Average Handling Time

The sum of Average Talk Time and Average After-Call Work for a specified time period.

 
 
 
Document History:
  1. 2019-03-12: Created and published.
  2. 2019-06-21: Various updates.
    1. Optimized pagination display.
    2. Introduced Document History.
    3. Conversion of existing bibliographical entries from plain list entry to the APA format.
    4. Added more information.
References:
  1. Firsthand and Experiential
  2. Common Knowledge
  3. Magellan Solutions (n.d.) Call Center Terms Retrieved 2019-06-10, from https://www.magellan-solutions.com/studies/call-center-terms